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词汇 call-monitoring
语种 英语、汉语、英汉翻译、汉英翻译
释义 call monitoring
noun[ U ]
ukus
COMMERCE, COMMUNICATIONS
the act of listening to and recording phone conversations between customers and company employees in order to improve service, and as a record of what has been discussed and agreed:
Call monitoring helps team leaders identify the strengths and weaknesses of their phone representatives.
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更新时间:2025/7/18 13:42:34